Bat77 Privacy Policy — Your Information Is Completely Safe With Us

1. Introduction

Bat77 is Bangladesh's trusted online entertainment platform, offering casino games, Live Casino, Sports Betting, fish games, and more. We believe protecting our members' privacy is one of our most important responsibilities. This Privacy Policy explains how bat77 collects your information, what it is used for, how long it is retained, and how it is kept secure.

Our Privacy Policy is built in line with international data protection standards. We encourage you to read this policy carefully before using any bat77 service. If you have any questions, please reach out to our support team.

2. What Information We Collect

When you register and use the bat77 platform, we collect two types of information — data you provide directly, and data collected automatically.

Information You Provide:

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Residential address and country.
• National ID card or passport (required for KYC verification).
• Payment-related information — mobile banking numbers, bank account details, and similar.
• Information provided when contacting our support team.

Automatically collected information:

• IP address and device type.
• Browser and operating system information.
• Which pages you visited on the platform and how long you spent on each.
• Gaming history and transaction logs.
• Information collected through cookies and similar tracking technologies.

3. How Your Information Is Used

Bat77 uses your data only for specified purposes. No information is ever used for unauthorized or unjustified activities.

Bat77 never sells or rents your data to third-party advertisers. All use of your data is strictly governed by this policy.

4. Who Your Information Is Shared With

Bat77 does not share your information with third parties as a matter of policy. However, in certain limited circumstances, information may be shared with the following parties:

• Payment Processors: Only the minimum necessary data is shared with authorized payment gateway providers to process transactions.
• Regulatory Authority: Information may be disclosed to government or regulatory bodies where required by legal obligation.
• Technology Service Providers: We work with trusted technology partners for server hosting, cybersecurity, and data analytics — however, they are not permitted to use your information for their own purposes.
• Anti-Money Laundering: Under AML (Anti-Money Laundering) regulations, suspicious transactions may be reported to the relevant authorities.

5. How We Protect Your Information

Bat77 uses industry-leading security technology to protect your personal and financial information. The key pillars of our security framework are:

• 256-Bit SSL Encryption: Every data transmission is protected with the highest level of encryption.
• Firewall & DDoS Protection: Advanced firewall systems are in place to prevent unauthorized access to our servers.
• Two-Factor Authentication (2FA): An additional layer of security is applied at login.
• Regular Security Audits: Regular system audits are conducted by independent experts.
• Access Control: Only staff members who directly require access for their work are permitted to view your information.
• Encrypted Database: All stored data is kept in encrypted format.

That said, no online system is 100% secure. We strongly encourage you not to share your password with anyone, and to contact us immediately if you notice any suspicious activity.

6. Cookie Policy

Bat77 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your browsing experience.

Types of cookies bat77 uses:

• Essential Cookies: Used to maintain login sessions and support core platform functionality. These cookies cannot be disabled.
• Analytics Cookies: Used to understand which pages receive the most traffic and where issues occur, helping us improve service quality.
• Preference Cookies: Used to remember your language, theme, and other preferences.
• Security Cookies: Used to detect fraud and unauthorized access.

You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain features.

7. How Long Your Information Is Retained

Bat77 does not retain your data longer than necessary. Retention periods vary depending on the type of information and applicable legal requirements.

• Account Information: For the duration of the account and a minimum of 5 years after closure (for legal compliance).
• Transaction Records: A minimum of 7 years, in accordance with financial regulatory requirements.
• KYC Documents: Between 5 and 10 years, as required by law.
• Gaming Logs: Up to 2 years for internal platform analytics.
• Marketing Consent: Until you withdraw your consent.

Once the designated retention period ends, data is securely deleted or anonymized.

8. Your Rights

As a bat77 member, you have the following rights over your own data:

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

9. Protection of Minors' Information

If a minor creates an account by mistake and we identify this, the account will be immediately closed and any collected data will be deleted. If you believe a minor is using bat77, please notify our support team.

10. Policy Changes

Bat77 may update this Privacy Policy as needed. For any significant changes, we will notify you via your registered email or through a platform notification. Continued use of bat77 after any changes constitutes your acceptance of the updated policy.

Previous versions are kept on file and available upon request. The date of the latest update is always shown at the top of this page.